"400,000 still without power"That was the headline on a newspaper report about the nationwide effect of the sudden winter ice storms that hit various parts of the nation several days earlier.
"20,000 still without power"That was the headline on a local newspaper report about our little corner of the world.
The causes behind the first headline can be myriad because the story was about a lot of places with individual webs of woes. The causes behind the second headline are only two: bad weather and what I suspect is a grossly inept utility giant called
National Grid.
National Grid is what took over the former Niagara Mohawk utility that serviced a big swath of upstate New York. It employs fewer people than its predecessor and, thus, makes larger profits. It also has bigger failures. The same problem popped up last winter and National Grid said one of the reasons for extended power failures was that it couldn't find enough people to hire to fix them. A year later, same problems and same lame excuses. Meanwhile, profits continue to grow and people continue to shiver unnecessarily.
I've had an antipathy toward National Grid for any number of reasons. Most recently, it took more than an hour for someone to show up to check on a suspected gas leak here on the Heights. No leak, as it turned out, but one wonders what could have happened during that waiting period if there had been. Did I mention, by the way, that there's a full-fledged National Grid facility containing trucks, technicians and all less than a two-minute drive from my house?
This is the same company that , despite its homey, domestic-sounding name, is in charge of the power needs of untold millions of people in such English-speaking regions of the world as the United States, the United Kingdom and Australia, plus any number of other nations.
You'd think it would pretty much have the communication thing down pat, but you'd be wrong. Ask one of my neighbors. He received an unsigned letter from National Grid warmly addressed to "Occupant" and labeled "NOTICE OF SERVICE TERMINATION."
It said "Our records indicate that ... you have not applied for service at this address. If we do not hear from you immediately, we will discontinue electric service ... without further notice."
Since he'd been living in the same house for a decade, that bit of information confused him. When he called to get the mistake corrected he was told he had to provide ID and proof that he resides at that address.
As it turns out, someone moving into the neighborhood had given National Grid his address instead of the one three doors away that they were moving into. They later called National Grid again to report their mistake and asked that the account be switched to the correct new address. National Grid made the switch, but also changed "Occupant's" account status to inactive. Then, a National Grid automated system, triggered by a remote meter reading detecting continued power use at Occupant's house, mailed him the termination letter. Note that no National grid humans were involved in the final part of this idiotic situation.
So, as it turns out, National Grid's policies require you to produce an ID plus proof -- such as a bill from National Grid -- that you live on or own the property to get power, but anyone can call and get it turned off without ID.
As the immortal
Robert Frost put it, "The brain is a wonderful organ. It starts working the moment you get up in the morning and does not stop until you get to the office."
Meanwhile, the highs for tomorrow may virtually double if the prognosticators are correct, hitting 37, but with a a low of 9 under partly cloudy skies.
See you back here on the Heights on Thursday.